Top international bpo's

Top International Bpo's. If you are trying for bpo's then, these companies are the best. But before that, practice and experiences in Normal bpo's.

1- Genpact - Genpact is a professional services firm with key offices in New Delhi, Palo Alto, Hyderabad, Bengaluru, London, Kolkata, and New York.

2- TCS- Tata Consultancy Services Limited is an Indian multinational information technology service, consulting company headquartered in Mumbai, Maharashtra. It is part of the Tata Group and operates in 46 countries. TCS is one of the largest Indian companies by market capitalization.

3- WNS Global- WNS Global is a global business process management company headquartered in Mumbai, India. It has more than 34,000 professionals working in 52 "delivery centers" across the world, including India, United States, United Kingdom, China, Costa Rica, Philippines, Poland, Romania, South Africa, and Sri Lanka

4- Infosys- Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bengaluru, Karnataka, India

5- Wipro- Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bengaluru, India. In 2013, Wipro demerged its non-IT businesses into separate companies

6- HGS- Hinduja Global Solutions is an Indian pure play business and service provider headquartered in bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has over 40000 loop employees worldwide with a large employee base in India.

Round type's-

1-General Written test
2-HR Screening test
3-Voice and Accent round
4-Salary Discussion








     

                                                                                      surajprep.blogspot.com

BPO interview questions and answers 3

How would you describe yourself as a person? 
The main purpose of this question is to see if you have some of those qualities which employers look for in their employees like – dedicated, performance oriented, hard working, creative etc. So, pick one of your qualities which employers are willing to buy and offer it as an answer.

What are the different types of BPOs? 
BPOs can majorly be divided into following categories based on the jobs they perform:
a.) Administrative Department
b.) Purchase Department
c.) Selling Department
d.) Call Center
e.) Back Office



Why do companies outsource their work? 
There are mainly four reasons for a company to outsource its work:
a.) Cost saving
b.) Focus on core activities
c.) Access to special enterprise who has expertise in the domain.
d.) Other resource related reasons like relieving resource constraints, reducing IT staff and augmenting IT staff.

What are voice based BPOS?
Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else. The focus of business here is “Voice”.

What do you mean by non-voice based BPOs? 
Non-voice based BPOs are the BPOs which perform the outsourced work for their clients but do not need to interact with the client’s customers. The focus here is on “utilizing knowledge” rather than the “voice”.

What do you mean by following? 
a.) Inbound call center - Inbound call centers are the call centers which receive calls on behalf of their client – usually the support or customer service centers fall in this category.
 b.) Outbound call center – Outbound call centers are the call centers which make calls on behalf of their clients – usually the sales calls.

What is the difference between a BPO and a call center? 
Call center is a subset of BPO.

What attracts you towards a BPO? 
When you are asked this question – focus your answer mainly on the growth of the industry and the prospects you see for yourself in the industry. You can also keep some facts and figures about the growth of the industry handy which will help you in providing more weight to your statement.

What are your strengths? 
To answer this question – analyses the requirements of the position you have applied for and make a list of the qualities a person working.

Will you be comfortable with working in shifts?
Do you have any health problems? Working for a BPO mostly means you will be working for clients outside the country with a different time zone which will require you to work in shifts many times and you have to be prepared for this. If you have any health problems which might cause problem while working in shifts, be clear.

How do you rate your communication skills?
 Communication skills play an important role in almost all the jobs you perform. Some need you to communicate internally with your team members, boss or management while others need you to communicate with customers. Work on you communication skills to rate them as above average.

Can you speak for two minutes on one of these topics? 
You will be given some general topics to see you communication skills, on the spot thinking capability etc. So, read a lot and be ready to speak on some general topics.

Do you know anyone who works for us? 
Give a reference if you know anyone inside.

How long would you expect to work for us if given an opportunity? 
This question aims to find out your stability and see if you would jump at the first opportunity offered to you. To answer this question, you can just say that, “I intend to stay as long as I’m learning and growing & both of us are happy with the work.”

Why should we hire you?
 To answer this question, you need to prepare well in advance. Read through the requirements of the job properly and match the qualities, skills and experience you have with the requirement. Now offer this as a reason for you to be hired.

What is your expected salary? 
Don’t jump at a figure when asked a question about expected salary. Put the ball back in interviewer’s court by asking them, “What does the company offer for a position like this?”
If you are the one who has to speak out the figure first, give a range which is not too broad for. e.g. I expect something in mid-thirties or something.

Would you leave us if another company offers you 2K more than us? 
By asking this question the interviewer tries to analyze if the candidate will leave the job for a couple of thousands. Recruiting a candidate costs money to the company so they would like to hire somebody who has some loyalty towards the company. Just say No

Would you like to ask any questions? 
When you are going for a job interview, go prepared. Try to find out the latest information about the company. When you are asked this question, you can ask interesting questions like the opportunities for you to grow in the company, the expansion plans of the company and the chances for you to grow there. If the company has been in news recently, you can ask questions related to that also.

surajprep.blogspot.com

Bpo Question's & Answer's 2.

1. Tell me something about yourself?
This is an interviewer’s favorite question, the best replies are simple and informative. However, there may be a need to add an interesting element, so that it doesn't sound textbook-like. You can find the best way to devise a good answer here.

2. What is a BPO and how does it work?
BPO means Business Process Outsourcing. Any outsourcing company works on the concept of outsourcing some of its non-core processes to another company. Often, some companies work completely as BPOs also, sourcing processes as the core service.
This is the general definition of a BPO. Reading a bit about BPOs may be the best way to give a more detailed reply.

3. Are you comfortable with the night shifts?
You should be well prepared to work even graveyard shifts if required when appearing for a BPO interview. The best answer to this question is 'yes!'

4. What is offshore outsourcing?
When the work is outsourced from a company to another in a different country, which is not nearby, it is known as offshore outsourcing. If the country is nearby, it is known as shore outsourcing.

5. What is the difference between inbound and outbound call centers?
When a call center only receives calls, it’s inbound. If they are allowed to place calls as well, they are called outbound call centers. Inbound call centers usually handle the customer care functions of any department.

6. Why do you think BPO is the right career choice for you?
I have always believed that I should work in an industry that puts my speaking skills to good use. The BPO industry is the perfect career choice since it helps me to develop my personality and enhance my communication skills.
Your answer can very though but it should show a relevance of the industry and the job to your career and/or developmental goals. An example would be, 'I am looking at a career in trading and
stock brokerage in future where good communication and people skills are must, and this job can help me develop that along with experience.'

7. What is the difference between a BPO and a KPO?
KPO stands for Knowledge Process Outsourcing that deals with services like documentation, billing or insurance while BPO is Business Process Outsourcing, which primarily deals with customer services. You can certainly elaborate on the subject with a little research and we recommend you do that.

8. Why do companies need to outsource?
Not only does it save cost, it is also imperative to get quality work done by resources who know their job. Therefore, it is essential for companies to outsource certain processes and is widely regarded as a good move.

9. Will you be comfortable handling customers on the phone?
Well, this could be a tricky one considering they could have a mock call with you following this question. You better be prepared. And of course, the answer must be a confident 'yes!'

10. Where do you see yourself in the next five years?
Another one of the employers’ favorite, it’s important that you include the company you are interviewing for in your five-year plan. An answer like, ‘I see myself growing with this company and
reaching a position where I become a valuable asset for the organization.’ is ideally a standard reply. You can also go further with specific details, depending on the company and other works it
deals in.

BPO jobs are known as a developmental step by many, especially students and freshers. They can be added as experience while writing a resume, especially for freshers where experience is not available. Clearing the interview process imparts confidence and teaches a lot more. If you are looking into a BPO job, take the time to study these questions, practice your vocal skills a bit, and with knowledge at your side, the job is yours to take!

surajprep.blogspot.com

Bpo Interview Question's.

Some question's which frequently asked in Bpo interview.

1- Tell me something about bpo and how its work's?
Ans-  Bpo is a Business process outsourcing, when a company wants it non-core work to be done by an expert at cheaper coasts then they outsource their work to other country, which is called Business Process Outsourcing.

2- What are the job activities you have to maintain in bpo?
Ans- Handle the customer query effectively and satisfactory, also to co-ordinate to well in a team in order to offer the best service possible to the customer.

3- Where do you see yourself after five year's?
Ans- In five years from now i want to see my self at responsible position where my company see me as valuable assets and at the same time time to grow with the company.

4- Did you learn anything new recently which can be helpful to Bpo's?
Ans- Knowing additional language apart from English is always beneficial in Bpo's. You can learn any other foreign language it always give you more chances of securing job's in Bpo's.

5- Will you be comfortable handling customers on the phone?
Ans- If you are a fresher you can tell that handling customer on the phone would be challenging but you would be able to handle it.

6-How good are you with computer skills?
Ans- Most of the time they usually ask for basic computer skills, but if the job demands more then computer work they will hold a practical test to check your computer skills.

7- Do you think that the career opportunity for BPO?
Ans- It depends more on an individual's interest and its personality. once you gain expertise in the work, you can easily head up towards management or support side.

8- Why do you want to work for our company?
Ans- This question is put in front of you by the interviewer to analyse how much you are aware to the companies work and how keen you are with the company projects. when you answer this question, mention about the company's creative business policies, aggressive market stance and the growth of the company.

9-Can you use different software's easily?
Ans- Clarifies interviewer about your computer knowledge and your grip over software, so that they have a clear idea what training you might need further if you get selected.

10- What is a call center?
Ans- Call center is a costumer care center where calls are handled in large numbers. there are two types of call center, inbound and outbound.

In my next blog, i'll tell you top Bpo in India and how to submit your resume.

surajprep.blogspot.com

Resume for Experienced Candidate.

How to create a Resume for a Experienced Candidate, I'm gonna explain it here some important point's,

e.g- 1- Who i am?

        2- What i want to be?

        3- How will i make your company successful.

Career Objective-

To obtain a position that will allow me to utilize my technical skills, experience and willingness to learn in making on organization successful.

Educational Qualification- 

1- Highest qualification (P.G)- University, Year, and percentage.

2- Graduation, University- Year, and percentage.

3- Intermediate, Board- Year, and percentage.

4- High-school, Board- Year, and percentage.

Extra Qualification or Computer proficiency-  

Offline package- Microsoft word, power point, Excel,

Operating system- Windows XP, window 7, Window 8, Window vista Etc.

Experience-
Three and half years’ of experience to work with ( Company name)  as (Designation)  in ( City, State).
(Share your all experience with all details, whatever you have.)

Strength- 

Co'operative attitude, open for learning quick grasping power, Team management quality and ability to work smoothly in pressure.

Hobbies- 
Whatever your Hobbes should be, but think about the thought because you should have deep information about whatever you write.

Personal Information-  

Name-

Father's name-

Date of birth-

Language's known-

marital status-

Nationality-


If you are submitting online resume for any company, you can attach a Application form, i'm pretty sure you,ll get interview call. here is the application, 

To,

The HR, Manager


Respected Sir/Ma'am,

With most respect and humble submission I may very kindly be permitted to take the liberty of utilizing your precious time in introducing myself. I like responsibility enjoy the challenge of new situation and expect to make a positive contribution in the position which may be expected from any suitable candidate.

I therefore hope to be granted an Interview Call from you.

Thank-you                   (NAME)

In my next Blog i'll tell you about BPO hiring, eligibility, Interview question's, and top BPO.

surajprep.blogspot.com

Resume for fresher's only

How to create a Resume for a Fresher candidate, I'm gonna explain it here some important point's,

You need to explain some point's about you in career objective, 

e.g- 1- Who i am?

        2- What i want to be?

        3- How will i make your company successful.

• Career Objective-  To obtain a position that will allow me to utilize my technical skills, experience and willingness to learn in making on organization successful. 

Or,     Willing to work in a reputed organization to deliver my services up to the best of my capabilities and act as a key player in a challenging and creative environment to establish new vistas of success.

• Educational Qualification- 

1- Highest qualification (P.G)- University, Year, and percentage.

2- Graduation, University- Year, and percentage.

3- Intermediate, Board, Year, and percentage.

4- High-school, Board, Year, and percentage.

• Extra Qualification or Computer proficiency-  

Offline package- Microsoft word, Microsoft power point, Microsoft Excel.

Operating system- Windows XP, window 7, Window 8, Window vista Etc.

• Strength- Co'operative attitude, open for learning quick grasping power, Team management quality and ability to work smoothly in pressure.

• Hobbies-  Whatever your Hobbes should be, but think about the thought because you should have deep information about whatever you write.

• Personal Information-  

            Name-
            Father's name-
           Date of birth-
           Language's known-
           Marital status-
           Nationality-

• Declaration-    I hereby declare that the above information given by me is true to the best of my knowledge and belief.

Remember one more thing, a Resume should not be more than a page if you are fresher, in that case if you have extra information you can use more than a page.

 In my next blog i'll explain for experienced candidate's.

surajprep.blogspot.com

How to express yourself.

Hey Guy's,
So now i am gonna explain how to express yourself in an interview.
So first of all Interviewer will ask, tell me something about yourself or brief your self.

So you can reply him/her,

My Name is (Your full name). I belongs to (City name & distric), i did my (Highest qualification) from (University name) In (Year). and i have done my (12th) (College name) from (Board) in (Year), I have done my schooling(10th) from (school name) from (Board). My Father's name is Mr,( Father's name), he is (Occupation) at (city). My mother name is (Mother's name), she is house wife. we are (--) sibling's. My hobbies are (your Hobbies). and i wanna become(-------). (That's it)

Don't explain more then this otherwise interviewer will get bored from you. and remember one thing , And as much as you would tell him , he ask the cross question from it.Therefore, reduce as much as possible, and try to tell better than words.

In the next blog, I will tell how to make resumes.By which the beholder will be affected only once.

surajprep.blogspot.com

About India and his Capital,

India, (Bharat)
India also known as Republic of India is a country of South Asia, its also seventh largest country by area, India has 29 states with different-different languages, tradition, and sacraments, and 22 different languages.Delhi, the capital of India, is situated in northern India and stands on the west bank of Yamuna River bounded by Uttar Pardesh and on the north, west and south by Haryana. Delhi is spread over an area of 1483 sq. kilometers, 216 meters above sea level and has a population of around 14 million.

• Quick Facts about Delhi
• Area  -  1483 Sq. Km.
• Population  - 16.3 million
• Monsoon  -  July to mid-September
• Season  -  Extreme climate with very hot summer and cold winter
• Languages  -  Hindi, English, Urdu and Punjabi
• Religion  -  Hinduism, Sikhism, Islam
• Best Time to Visit  -  October to March
• STD Code  - 011

Top tourist places in Delhi,
1- Red Fort
2- India Gate
3- Rastrapati Bhavan
4- Qutub miniar
5- Jantar Mantar
6- Humayu's Tomb
7- Akshar Dhaam Temple
8- Iskon Temple
9- Lotus Temple
10- Largest mosque "Jama Masjid"

Red Fort

India Gate.

Akshardhaam Temple,

Iskon Temple,

Humayun's tomb,

Jama Masjid,

Jantar Mantar,

Lotus Temple

Kutub Minaar,

Rastrapati Bhavan.

surajprep.blogspot.com

Interview Question's.

Hey Guy's.

Today i'm gonna tell you some interview question's which are typically asked in MNC companies. and also some tips to reply.

So let's get started.

 

1- Brief yourself or Tell me something about yourself ?

• Start with your name.
• Give your place information.
• Education in short.
• Job experience if any.
• Family detail's in short. 

2- Why do you want to work at our company ?

•  Tell them what you like about company.
•  Relate it to your long term career goal.

3- What are your strengths ?

• Adaptability,
• Hardworking,
• Honest,
• Optimistic,
• Flexibility,
• Fast decision,
• Self motivated,

4- What are your weakness?

• Straightforward,
• Impatient,
• Sensitive,
• More talkative,
• Trust people very quickly,
• I can't say no when someone ask for help.

5- Why should i hire you?

• Just share you knowledge whatever you have or gained,
• Work experience,
• Skill related to job
• Career Goal

6- Tell me what you know about this company?

• You have to study about the company by taking help with other's or Google,
• Do the background work about new project's,
• Know the name of their owners and partners,
• Research about the company current issue's,
• Update your knowledge,

7- What is your salary expectation?

• Never share your salary requirements as a fresher,
• Experience candidate can share their expected salary,
• Always say as per the company norms for this job,

8- What are your career goal's?

• Short term goal,
• Long term goal,

e.g- My shorty term goal is to get a job in a reputed company where i can utilize my skills and improve my career path.

My long term goal is to respectable position in the organization.

9- Where do you see your self after 5 year,s?

• I see my self becoming be a true expert and master at my role as(Job title) and (Company name). i plan to really immerse myself in the position. 

10- Do you have any question to ask me?

• First of all Express thanks to give me this opportunity,
• Salary structure,
• Job timing,
• Job location,
• Overtime allowance, 
• Training period,
• Transport facility.

All the very best...

surajgupta8957@blogspot.com