How would you describe yourself as a person?
The main purpose of this question is to see if you have some of those qualities which employers look for in their employees like – dedicated, performance oriented, hard working, creative etc. So, pick one of your qualities which employers are willing to buy and offer it as an answer.
What are the different types of BPOs?
BPOs can majorly be divided into following categories based on the jobs they perform:
a.) Administrative Department
b.) Purchase Department
c.) Selling Department
d.) Call Center
e.) Back Office
Why do companies outsource their work?
There are mainly four reasons for a company to outsource its work:
a.) Cost saving
b.) Focus on core activities
c.) Access to special enterprise who has expertise in the domain.
d.) Other resource related reasons like relieving resource constraints, reducing IT staff and augmenting IT staff.
What are voice based BPOS?
Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else. The focus of business here is “Voice”.
What do you mean by non-voice based BPOs?
Non-voice based BPOs are the BPOs which perform the outsourced work for their clients but do not need to interact with the client’s customers. The focus here is on “utilizing knowledge” rather than the “voice”.
What do you mean by following?
a.) Inbound call center - Inbound call centers are the call centers which receive calls on behalf of their client – usually the support or customer service centers fall in this category.
b.) Outbound call center – Outbound call centers are the call centers which make calls on behalf of their clients – usually the sales calls.
What is the difference between a BPO and a call center?
Call center is a subset of BPO.
What attracts you towards a BPO?
When you are asked this question – focus your answer mainly on the growth of the industry and the prospects you see for yourself in the industry. You can also keep some facts and figures about the growth of the industry handy which will help you in providing more weight to your statement.
What are your strengths?
To answer this question – analyses the requirements of the position you have applied for and make a list of the qualities a person working.
Will you be comfortable with working in shifts?
Do you have any health problems? Working for a BPO mostly means you will be working for clients outside the country with a different time zone which will require you to work in shifts many times and you have to be prepared for this. If you have any health problems which might cause problem while working in shifts, be clear.
How do you rate your communication skills?
Communication skills play an important role in almost all the jobs you perform. Some need you to communicate internally with your team members, boss or management while others need you to communicate with customers. Work on you communication skills to rate them as above average.
Can you speak for two minutes on one of these topics?
You will be given some general topics to see you communication skills, on the spot thinking capability etc. So, read a lot and be ready to speak on some general topics.
Do you know anyone who works for us?
Give a reference if you know anyone inside.
How long would you expect to work for us if given an opportunity?
This question aims to find out your stability and see if you would jump at the first opportunity offered to you. To answer this question, you can just say that, “I intend to stay as long as I’m learning and growing & both of us are happy with the work.”
Why should we hire you?
To answer this question, you need to prepare well in advance. Read through the requirements of the job properly and match the qualities, skills and experience you have with the requirement. Now offer this as a reason for you to be hired.
What is your expected salary?
Don’t jump at a figure when asked a question about expected salary. Put the ball back in interviewer’s court by asking them, “What does the company offer for a position like this?”
If you are the one who has to speak out the figure first, give a range which is not too broad for. e.g. I expect something in mid-thirties or something.
Would you leave us if another company offers you 2K more than us?
By asking this question the interviewer tries to analyze if the candidate will leave the job for a couple of thousands. Recruiting a candidate costs money to the company so they would like to hire somebody who has some loyalty towards the company. Just say No
Would you like to ask any questions?
When you are going for a job interview, go prepared. Try to find out the latest information about the company. When you are asked this question, you can ask interesting questions like the opportunities for you to grow in the company, the expansion plans of the company and the chances for you to grow there. If the company has been in news recently, you can ask questions related to that also.
The main purpose of this question is to see if you have some of those qualities which employers look for in their employees like – dedicated, performance oriented, hard working, creative etc. So, pick one of your qualities which employers are willing to buy and offer it as an answer.
What are the different types of BPOs?
BPOs can majorly be divided into following categories based on the jobs they perform:
a.) Administrative Department
b.) Purchase Department
c.) Selling Department
d.) Call Center
e.) Back Office
Why do companies outsource their work?
There are mainly four reasons for a company to outsource its work:
a.) Cost saving
b.) Focus on core activities
c.) Access to special enterprise who has expertise in the domain.
d.) Other resource related reasons like relieving resource constraints, reducing IT staff and augmenting IT staff.
What are voice based BPOS?
Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else. The focus of business here is “Voice”.
What do you mean by non-voice based BPOs?
Non-voice based BPOs are the BPOs which perform the outsourced work for their clients but do not need to interact with the client’s customers. The focus here is on “utilizing knowledge” rather than the “voice”.
What do you mean by following?
a.) Inbound call center - Inbound call centers are the call centers which receive calls on behalf of their client – usually the support or customer service centers fall in this category.
b.) Outbound call center – Outbound call centers are the call centers which make calls on behalf of their clients – usually the sales calls.
What is the difference between a BPO and a call center?
Call center is a subset of BPO.
What attracts you towards a BPO?
When you are asked this question – focus your answer mainly on the growth of the industry and the prospects you see for yourself in the industry. You can also keep some facts and figures about the growth of the industry handy which will help you in providing more weight to your statement.
What are your strengths?
To answer this question – analyses the requirements of the position you have applied for and make a list of the qualities a person working.
Will you be comfortable with working in shifts?
Do you have any health problems? Working for a BPO mostly means you will be working for clients outside the country with a different time zone which will require you to work in shifts many times and you have to be prepared for this. If you have any health problems which might cause problem while working in shifts, be clear.
How do you rate your communication skills?
Communication skills play an important role in almost all the jobs you perform. Some need you to communicate internally with your team members, boss or management while others need you to communicate with customers. Work on you communication skills to rate them as above average.
Can you speak for two minutes on one of these topics?
You will be given some general topics to see you communication skills, on the spot thinking capability etc. So, read a lot and be ready to speak on some general topics.
Do you know anyone who works for us?
Give a reference if you know anyone inside.
How long would you expect to work for us if given an opportunity?
This question aims to find out your stability and see if you would jump at the first opportunity offered to you. To answer this question, you can just say that, “I intend to stay as long as I’m learning and growing & both of us are happy with the work.”
Why should we hire you?
To answer this question, you need to prepare well in advance. Read through the requirements of the job properly and match the qualities, skills and experience you have with the requirement. Now offer this as a reason for you to be hired.
What is your expected salary?
Don’t jump at a figure when asked a question about expected salary. Put the ball back in interviewer’s court by asking them, “What does the company offer for a position like this?”
If you are the one who has to speak out the figure first, give a range which is not too broad for. e.g. I expect something in mid-thirties or something.
Would you leave us if another company offers you 2K more than us?
By asking this question the interviewer tries to analyze if the candidate will leave the job for a couple of thousands. Recruiting a candidate costs money to the company so they would like to hire somebody who has some loyalty towards the company. Just say No
Would you like to ask any questions?
When you are going for a job interview, go prepared. Try to find out the latest information about the company. When you are asked this question, you can ask interesting questions like the opportunities for you to grow in the company, the expansion plans of the company and the chances for you to grow there. If the company has been in news recently, you can ask questions related to that also.
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